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Frequently Asked Questions
Everything you need to know about the product and billing.
How do I determine my cap size?
To find your perfect fit, measure the circumference of your head just above the ears and eyebrows with a soft tape measure. Then, use our Size Assistant to match your measurement with the correct cap size. If you're in between sizes, we recommend sizing up for a more comfortable fit.
How can I find out which City Sport cap model I have?
You can explore almost all of the cap shapes we've produced throughout our 125-year history on the Shapes – Discover our iconic shapes page. It offers a clear and comprehensive overview of our signature styles — past and present — and is often the easiest way to identify your model. If you're still unsure, don't hesitate to contact us with a clear photo of your cap. Our team will gladly help you find out which City Sport model you own.
What materials are used in City Sport caps?
City Sport caps are made using only premium-quality materials — from 100% virgin wool and soft cashmere to breathable linen, cotton, and innovative water-repellent blends. You can always find the exact fabric composition on the care label inside your cap. For a deeper look at the different types of materials we use and their properties, visit our Materials page.
How should I care for my City Sport cap?
We recommend professional dry cleaning to preserve the shape and texture of your cap. For daily maintenance, gently brush off any dust or lint with a soft clothes brush. More care tips are included with your cap upon purchase.
Are City Sport caps water-resistant?
Some of our caps are available in water-repellent fabrics, ideal for unpredictable weather. Look for this feature in the product description or the hangtags.
Where can I buy City Sport caps?
City Sport caps are sold through a network of carefully selected retailers around the world. Use our Store Locator to find a stockist near you.
Does City Sport have its own stores?
We don't operate standalone stores, but we work closely with trusted retail partners who reflect the values of City Sport — craftsmanship, elegance, and timeless quality.
Can I try on City Sport caps in-store?
Yes. Many of our partner stores carry a wide selection of City Sport styles and sizes for you to try on. Visit our Store Locator to discover the nearest location.
Can I order City Sport caps online?
While we do not offer direct online shopping, many of our partner stores do. You can find a list of these stores — and their online shops — via our Store Locator.
What is the history of City Sport?
City Sport was founded in 1898 in Belgium and has since evolved into a respected name in premium headwear. Our long-standing heritage combines tradition, innovation, and a passion for refined design. Discover our story on the Heritage page.
Where are City Sport caps made?
Every City Sport cap is proudly made in our own atelier in Ardooie, Belgium. Our team of skilled craftsmen and women oversee each step — from fabric selection to final stitching. Visit our Craftsmanship page for a look inside our workshop.
How can I subscribe to the City Sport newsletter?
Simply sign up via our website to receive exclusive updates, collection releases, and behind-the-scenes content — straight to your inbox.
How can I become a City Sport retailer?
We'd love to hear from you. Please visit our Become a Partner page and complete the form — we'll get in touch to discuss potential collaboration.
Does City Sport offer exclusive collections for retailers?
Yes. We offer our partners the opportunity to co-create exclusive styles tailored to their store concept and clientele. This includes choosing the cap model, fabric, color, and even adding private labeling. Learn more on our Become a Partner page.
Can I request marketing materials for my store?
Yes — we offer a range of marketing materials to support our retail partners, including display signage, packaging boxes, and seasonal visuals. If you're a City Sport retailer and would like to receive these materials, simply get in touch with us. We'll be happy to discuss what's available and tailor a package to your store's needs.
Is City Sport a sustainable brand?
Yes, sustainability is important to us. We produce our caps locally in Belgium, reducing transportation and minimizing our environmental impact. We work with European suppliers and use European materials like certified wool and recycled fibers. Our focus is on quality, durability, and responsible sourcing. Discover more about our philosophy on the Sustainability page.
Where do your materials come from?
We partner with trusted European mills that share our values of quality, traceability, and environmental responsibility. Many of our fabrics — including virgin wool, cashmere, and linen — are certified or sourced from renewable fibers. Explore our approach in detail on the Materials and Sustainability pages.
How does City Sport reduce its environmental impact?
Our production is local and deliberately small-scale, allowing us to minimize waste and avoid mass production. We design with longevity in mind, and our packaging is fully recyclable. From fabric selection to final stitching, every step is a conscious choice — learn more on our Sustainability page.
Still have questions?
Can't find the answer you're looking for? Please chat to our friendly team.
